FAQ

When will my order arrive?

All orders are processed within 48hr. Once your order has been processed. Estimated delivery times: Ireland/UK: 3-5 days Europe: 3-7 days Rest of the world: 7-14 days
Do you offer free shipping?

Yes! Orders to: Ireland & N. Ireland: Free shipping on all orders over €90. Rest of the World: Free shipping on all orders over €200.
What happend if I forget to claim my parcel?

Occasionally parcels we ship to the customer are not claimed and are returned to us. Items which are not claimed and for which we have received no contact from the customer within 14 days regarding failed delivery are non-refundable.
How do I return or exchange an item?

We hope that you are entirely happy with your purchase. If you would like to return or exchange a product, please email us iwithin 7 days of receiving your order stating the reason for returning it and whether you are requesting a replacement, exchange or a refund of your purchase (excluding shipping costs). All returned items must be in saleable condition with original packing. Items that are marked or damaged upon return will not be fully refunded.
What is the return address?

Please email us before retutning items for our return address. E-mail greenhillcrafts@gmail.com
Green Hill Crafts refunds are paid through PayPal or Stripe (Credit Card) depending on your purchase. Green Hill Crafts does not refund the cost of delivery.